10 Foundational Principles

Exchange of information to be fully traceable, pertinent and timely

• Pertinent is not the same as relevant, provide what is pertinent

• Information can be requested collected and synchronized over the internet later when bandwidth is poor or unavailable

Who provides information is often important

Information is curated to align with the role of the user

Make Service Providers more valuable, less expensive, and more profitable

Due diligence as a by-product of the process

• once a customer receives a service,  additional due diligence documentation often does not get done

• even well meaning people forget and incomplete documentation can lead to disputes and litigation

When people ask a question or make a statement,  the response is often one or more questions to clarify meaning

Focus on topics

• topics frequently encompass more than one Expert and/or Service Provider

• Customers only want to know what is needed for the topic, not the subjects

Reuse Information

• the same facts are often needed by multiple related experts

• the same facts are often needed in other scenarios

• changes 

• changed ( as opposed to new) facts need to be tracked and responded to

• best practices and regulations and laws can change and those changes should generate timely and appropriate alerts,

  • can be years after the Service is rendered

Content is customized to the user and the scenario

Customers manage their data silo